Terms & Conditions

Website Terms and Conditions of Use 

These terms tell you the rules for using our website https://escape-pods.com, a site operated by MAG US Lounge Management LLC ("We").

To contact us, please use the contacts page.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

Use of our site is also subject to our Privacy Policy https://escape-pods.com/privacy-policy/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

We may update and change our site from time to time. We will try to give you reasonable notice of any major changes.

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of the State of Illinois. We both agree to the exclusive jurisdiction of the courts of the State of Illinois.

Escape Pods Terms and Conditions

These terms and conditions apply to bookings made on https://escape-pods.com for Escape Pods.

When booking a product on these website[s] you will be contracting with MAG US Lounge Management LLC.

Please read these terms and conditions through carefully. By making your booking you are agreeing to these terms and conditions.

  1. General

    1. These terms and conditions ("Terms") apply to all bookings for Escape Pods made via the websites noted above and any booking websites we operate on behalf of third parties.

    2. The official Escape Pods website is owned by [MAG US Lounge Management LLC], trading as Escape Pods.

    3. In these Terms "you" and "your" refer to the person who makes a booking for our services and "we" and "us" refers to Escape Pods, as described above. 

    4. Escape Pods helps to facilitate you booking an Escape Pods at one the available locations. The contract for use of the Escape Pods is made between you and Jabbrrbox Inc, their terms and conditions, which will apply to you while you are using the Escape Pod can be found here – https://www.jabbrrbox.com/terms

    5. We reserve the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service and all bookings are subject to this right.

    6. We reserve the right to change these Terms at any time, but once you have made a booking the Terms which apply are those which were on the websites at the time of booking. We recommend that you always read these Terms before booking, to satisfy yourself that you accept them.

    7. These Terms, along with all other relevant terms and conditions that are referred to in these Terms and any other terms referred throughout the booking process (including those available online from third party operators and our sales agents), constitute the entire agreement between you and us with respect to the sale of the relevant services.

    8. We reserve the right if prevented from supplying the Escape Pods due to circumstances outside of our control to cancel our contract or provide a suitable alternative at no extra charge. We will attempt to provide as much notice as is possible. Where this is not possible or a suitable alternative is not required we will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur caused by circumstances outside of our control.

    9. We are only supplying you with the Escape Pods under the contract and will not be responsible for any costs, compensation or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements. 

    10. No person has any authority to vary or alter these Terms unless such variation is in writing under the hand of a Director of Escape Pods.

    11. Although we attempt to provide our customers with a satisfactory service should you have any complaints, please contact us using our contact form located here - https://escape-pods.com/contact/

  2. Your Booking

    1. Bookings can be made by persons aged 18 years or over.

    2. You are entering into a contract with MAG US Lounge Management LLC as described on the website for the dates and times confirmed in the online booking process and set out in your booking confirmation. You are also entering into a contract with Jabbrrbox Inc, please section 1.5 for further information. The date of the contract is the date of confirmation of the booking by email. Your booking is only valid for the designated Escape Pod. 

    3. All bookings are subject to availability and we reserve the right to withdraw availability at its entire discretion for a given date.

    4. When you book an Escape Pod via our websites you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.

    5. You must not resell or transfer any booking (in whole or in part).

    6. The price you pay is the price accepted and confirmed to you during the online or phone booking process. All prices are in US dollars and include all applicable taxes. The booking is valid for a single use of an Escape Pod for the date and time period you have booked.

  3. Payment

    1. Payment must be made in advance and online. Payment may be made using one of the payment methods set out on the website. We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

    2. When you have completed your booking having provided all of the necessary details, we will send you email confirmation of your booking. You are responsible for supplying a valid email and we cannot be held responsible for non-delivery due to transmission failure or an incorrect address details provided to you.

  4. Cancellations and Amendments

    1. Where you have booked directly through our website, you can cancel the contract by giving us at least 7 days prior to the start of your booked time slot on the date of your booking. You will then receive email confirmation of the cancellation.

    2. You can cancel/amend your booking by visiting the website you used to book and follow the online instructions or click the links below. 

    3. In the event of any problems, please use the contact us form located here - https://escape-pods.com/contact/. Current customer service hours are 7:00 AM to 8:00 PM EST, seven days a week.

    4. Cancellation of bookings at special discounted rates and certain promotional products will be specified on the booking page of our websites and in your booking confirmation email.

    5. If your booking is cancelled for any reason within our or the service provider’s direct control and not due to an event beyond our or the service provider’s control (see Section 6 below) then you will be refunded the amount paid on the card on which payment was made.

  5. Damage Notification and Complaints Procedure

    1. We do not accept liability for any damage to your possessions (whether caused accidentally or not) while using the Escape Pod. You are responsible for using the Escape Pod in accordance with Jabbrrbox Inc, terms and conditions which apply to your use of the Escape Pod. 

    2. If you do have any complaints or issues while using the Escape Pod please contact Jabbrrbox Inc, using the contact form on their website located here -  https://www.jabbrrbox.com.

  6. Events beyond our control

    1. We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, epidemics and pandemics and / or cancellation or changes of schedules by airlines.

    2. Except as expressly stated in these Terms, we shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in section 6.1.

  7. Our liability to you

    1. We will act with reasonable skill and care when providing our services to you. Where a third party is responsible for delivering services you have purchased through us that third party will be responsible for the provision of those services to you. We have no responsibility or liability to you for services provided by third parties. 

    2. Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.

    3. Our liability to you for the provision of the Escape Pod shall be limited to the value of your booking.

    4. We do not accept liability for:

      1. any indirect or consequential loss;

      2. any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

  8. Disputes

    1. If you have any dispute with us, you agree that before taking any formal action, you will contact us at https://escape-pods.com/contact/, provide a brief, written description of the dispute and your contact information (including any booking confirmation information, if your dispute relates to a booking) and allow 60 days to pass, during which we will attempt to reach an amicable settlement of any issue.

    2. Disputes are further limited by the following:

      1. these Terms, your use of the Escape Pods, and any other matter relating to us will be governed by the laws of the State of Illinois, without regard to its conflicts of laws principles and must be submitted for arbitration.

      2. These Terms and each of its parts evidence a transaction involving interstate commerce, and the United States Arbitration Act applies in all cases and governs the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any claims arising out of, relating to, or connected with these Terms must be asserted individually in binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Terms and the AAA Supplementary Procedures for Consumer-Related Disputes (including without limitation utilizing desk, phone or video conference proceedings where appropriate and permitted to mitigate costs of travel). The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. The Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these Terms including, but not limited to, any claim that all or any part of these Terms is void or voidable. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitration and the parties' agreement to arbitrate will be deemed to be self-executing, and if either party fails to appear at any properly-noticed arbitration proceeding, an award may be entered against such party despite said failure to appear. There are only two exceptions to this arbitration agreement:

        1. First, if we reasonably believe that you have in any manner violated or threatened to violate these Terms, we may seek injunctive or other appropriate relief in any court of competent jurisdiction.

        2. Second, any claim of $1,000 or less may, at the option of the claiming party, be resolved in small claims court, if the claim and the parties are within the jurisdiction of the small claims court.